Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns at Amelia Saga. Can't find your answer? Our team is one message away.
How do I place an order?
Browse our collections, choose your size and color, and add items to your cart. When you're ready, head to checkout and follow the steps — you'll receive an order confirmation email within a few minutes of completing your purchase.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so contact us as soon as possible if you need a change or cancellation. If your order hasn't entered fulfillment yet, we'll do our best to accommodate. Once an order has shipped, it can no longer be modified, but you're welcome to use our return process instead.
Which payment methods do you accept?
We accept all major credit and debit cards, as well as the express payment options shown at checkout. All transactions are processed securely — we never store your full card details.
How long does delivery take?
Most orders arrive within 9–14 business days of purchase. This includes 1–3 business days of processing time while your order is prepared, followed by transit. You'll receive a shipping confirmation with tracking as soon as your order is on its way.
How do I track my order?
Once your order ships, we'll email you a tracking number. Please allow 2–4 business days for tracking information to update after you receive it — carriers sometimes take a little while to scan packages into their systems.
Do you ship internationally?
We currently ship within the United States. If you'd like to see Amelia Saga in your country, let us know — we're always evaluating where to expand next.
My order is arriving in multiple packages — is that normal?
Yes! To get your items to you as quickly as possible, orders with multiple pieces sometimes ship separately. Each shipment has its own tracking number, and there's never an extra charge for split shipments.
How do I find my size?
Every product page includes a size chart with detailed measurements. For the best fit, measure yourself and compare against the chart rather than relying on your usual size — cuts vary between styles. If you're between sizes, we generally recommend sizing up for a relaxed fit or staying true to size for a tailored look.
What if an item doesn't fit?
No problem — fit issues are covered by our standard return policy. See the Returns section below, or reach out and we'll walk you through it.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, contact us with your order number and the item(s) you'd like to send back — we'll provide the return address and instructions. Please note that customers are responsible for return shipping costs.
For full details, see our Refund Policy.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to your original payment method within 3–5 business days. Depending on your bank, it may take an additional few days for the funds to appear on your statement.
My item arrived damaged or incorrect — what do I do?
We're sorry about that! Contact us within 7 days of delivery with your order number and a photo of the item, and we'll make it right with a replacement or refund — no return shipping required on our mistakes.
Still have a question?
Our support team typically responds within one business day.
We're happy to help with anything not covered above.